Case studies published on this website have been archived, and some information and links may be out of date. This follows the acquisition of Albany Software by Bottomline Technologies in September 2012.

Atwell Payroll Solutions


 The Albany bureau solution has become part of Atwell's complete payroll service and has developed into an essential business tool, enabling Atwell to deliver comprehensive payroll services to its customers with the flexibility to meet client-specific needs, whilst driving down internal costs and streamlining its own business processes. Atwell has been very impressed with the bureau solution offered by Albany and is now expanding use of the solution throughout their operation.

Atwell Payroll Solutions, based in Weston-Super-Mare, North Somerset, is an external payroll office, offering a fully-managed personal service for small and medium-sized businesses. As a Bacs-approved bureau, Atwell is specialised in all areas of outsourced payroll, including very complex payroll requirements negotiated specifically in line with client needs.

The partners at Atwell have worked together since 2003 and have over 30 years' professional payroll industry experience. Albany Software was first introduced to the partners even before Atwell became a Bacs bureau. Victoria McLeod, partner at Atwell Payroll Solutions, comments, "When we created our own bureau there was no doubt in our mind to use Albany Software as we already had a successful legacy with them." She continues, "The Albany bureau solution had proved to be extremely successful as a payment solution in larger bureau environments and we'd heard only good things about the software, so we were confident that it would be ideal for our purposes."

Atwell Payroll Solutions specialises in offering a bespoke service to its clients and ensures payments for any number of staff. They currently cater for SMEs with between 1 and 340 employees, processing approximately 1500 payments on a monthly basis. All payments are fully automated through the Albany bureau solution and total over £1 million a month.

Atwell Payroll Solutions required a payment system that could meet complex and varying payroll demands whilst also demonstrating reliability and robustness. McLeod comments, "We have used Albany Software right from the beginning of our business and we have never had any problems with the solution. The Albany bureau solution has actually added to our business offering, allowed us to cut costs, helped us streamline processes and maximise resources." She adds, "The software provides us with the services we require and also gives the team valuable peace of mind."

Albany Software has a long history of providing businesses with cost-effective and time-saving e-transaction tools, yet it was the flexibility of the Albany bureau solution that appealed particularly to McLeod and her team. She explains, "As we grow as a business the solution ensures that we can add new users easily and at low cost. Albany has provided us with a stable tool that really aids our business processes and has paid for itself over and over again."

Atwell is currently in the process of expanding its services to customers by offering the option of a third-party payment service to its customers' suppliers. McLeod explains the benefits, "This option will be particularly attractive to small businesses who don't necessarily have the resources or time to invest to be audited for their own Bacs software, but who want to pay their suppliers through a secure Bacs system. The Albany solution will allow us to process supplier payments and submit these to Bacs on their behalf quickly and securely, whilst seamlessly maintaining our payroll bureau service as before."

Reliability is fundamental to Atwell's success with its clients and any system that suffered downtime or proved fragile simply wouldn't be adequate. McLeod comments, "The Albany bureau solution began performing at top level immediately, with no teething troubles. It is an extremely stable and reliable product that we totally trust."


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