There are several key elements which must be in place to enable your organisation to make Bacs submissions via Albany ePAY online. This guide provides important information to get you started.
(If you already have a SUN, go to point 2)
In order to make payments you need to obtain bank sponsorship as a Bacs Indirect Submitter. To do this you will need to contact your Banking Relationship Manager and request an application form. When you have obtained sponsorship, the bank will issue you with a SUN, which is your unique Bacs identifier.
We will advise you by email of the correct course of action for your individual organisation and provide the information you need, this will include how to link your SUN to Albany ePAY online to enable you to submit files.
Simply complete the application form from your bank and return it to them for processing.
PLEASE NOTE: It could take your bank between 1 and 2 weeks to process your application, if you do not hear from your bank in this time please contact your Business Banking Relationship Manager.
As part of your sign up to the service, you will receive a welcome e-mail. This welcome e-mail includes a Security Contacts Form which you will need to complete and return to the Albany Online Team. This form requests that you detail every contact who is authorised to submit files via the Albany ePAY online service so we advise that these contacts be considered carefully in line with your bank mandate.
Attached to this e-mail will also be a Direct Debit Instruction for customers on a monthly tariff. This will need to be completed and returned to the Albany Online Team (if not previously completed) prior to making your first live submission. For pre-paid customers, payment for the service must be received prior to making your first live submission.
Albany Software Ltd will also carry out further security checks to verify the information provided to us when a request to use the Albany ePAY online service is received.
We can only complete your registration for Albany ePAY online once all security checks have been completed, and the relevant documentation has been returned either by post, fax or e-mail (with scanned documents attached) to the Albany Online Team.
As an Indirect Submitter, once you have received your SUN, you will be granted access to the Bacs payment services web site http://paymentservices.bacs.co.uk.
Here you can:
You can set-up your Contact ID and password to access the Bacs website using the e-mails you will receive from Bacs Payment Services. More information on how to do this can be found in the Bacstel-IP Service Guide issued to you with your SUN.
Each contact is responsible for keeping their details up to date on the Bacs website and it is very important you do so. Primary Security Contacts receive notifications by e-mail when any payment files are submitted and you can monitor the available reports for fraudulent activity.
In order for Albany to make submissions on your behalf via Albany ePAY online, you MUST associate your SUN to the Albany Bureau Name and Number. Attached to the welcome e-mail is a SUN association template letter that details all the bureau information that your bank will need. Please print this letter on your company headed paper and send to your Business Banking Relationship Manager.
Once you have activated your contact details, use your Contact ID and password to log on to the website http://paymentservices.bacs.co.uk
To check the bureau association has been made, follow the steps below:
Remember without this association, any submissions sent to Bacs via Albany ePAY online will fail.
Testing of the service prior to go live can be scheduled with one of the Albany Online Team. Please do not hesitate to contact us to discuss this further.
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Issue |
Contact |
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Service User Numbers: Withdraw payment data: |
Your sponsoring Bank |
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Issues relating to Bacs and the Bacs website: |
VocaLink Help Desk Tel: 0870 0100 698 / 0870 1650 018 |
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Albany ePAY online queries:
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Albany Online Team Email: services@albany.co.uk Web: www.albany.co.uk |
Please ensure that you read the Terms of Service associated with Albany ePAY online.
Albany ePAY online also offers Bacs payments from within your preferred accounts solution.
At present you can do this via the following Partners who provide integrated Albany ePAY online services:
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