- Knowledge Centre
- Direct Debit Processes
Direct Debit Processes
Paperless Direct Debits
- Paperless Direct Debits (PDDs) do not involve filling in a
paper mandate. Information about the payment schedule can be
collected either on a website or over the phone, and the Direct
Debit Instruction is sent to the bank electronically via AUDDIS.
- Within three days, a notification is sent to the customer
confirming the details of the DD and advising when first and
subsequent collections will be made. Collections can commence
approximately 10 days later.
- Information is transferred instantly, meaning no postal
Paperless Direct Debits to your customers with eCollect
DDICA (Direct Debit Indemnity Claim Automation)
- Indemnity Claims are undertaken at such time as an account is
believed to have been wrongly debited by a Direct Debit - for
example, if it has been cancelled previously.
- The customer will inform their bank, who will refund them
immediately, but then the bank must be in turn refunded their money
by the company making the error.
- Indemnity Claims were paper-based and represented a highly
time-consuming and labour-intensive process. They are passed
directly into a business's systems, without the need for manual
Automate the Direct Debit collection
process with eCollect »
Direct Debit Instructions
- If a bank requests to see a copy of a signed Direct Debit
Instruction, the Service User must provide a copy within 7 days.
Faxes, photocopies and image copies are all acceptable, as long as
the signature is clearly visible.
- Failure to produce a DDI upon request will result in a full
refund having to be made.
Direct Debit Instructions electronically with eCollect