Direct Debit Processes

Paperless Direct Debits

Albany-Software-Paperless-Direct-Debits

Paperless Direct Debits (PDDs) do not involve filling in a paper mandate. Information about the payment schedule can be collected either on a website or over the phone, and the Direct Debit Instruction is sent to the bank electronically via AUDDIS.
Within three days, a notification is sent to the customer confirming the details of the DD and advising when first and subsequent collections will be made. Collections can commence approximately 10 days later.
Information is transferred instantly, meaning no postal delays.

Albany-Software-Direct-Debit-Indemnity-Claim-Automation

Indemnity Claims are undertaken at such time as an account is believed to have been wrongly debited by a Direct Debit - for example, if it has been cancelled previously.
The customer will inform their bank, who will refund them immediately, but then the bank must be in turn refunded their money by the company making the error.
Indemnity Claims were paper-based and represented a highly time-consuming and labour-intensive process. They are passed directly into a business's systems, without the need for manual intervention.

If a bank requests to see a copy of a signed Direct Debit Instruction, the Service User must provide a copy within 7 days. Faxes, photocopies and image copies are all acceptable, as long as the signature is clearly visible.
Failure to produce a DDI upon request will result in a full refund having to be made.