April 2006

Wolters Kluwer rolls out BacsTEL-IP software from Albany to guarantee fast, secure payments

April 2006: Information and consultancy provider opts for ALBACSip to process 300 transactions per day, backed up by reliable support service from Albany.

Wolters Kluwer (UK) Ltd one of the UK's leading providers of business information and consultancy services with expertise in Human Resources, Health & Safety and Tax & Accounting, has implemented ALBACSip, the BacsTEL-IP compliant software from eTransactions author Albany Software. The ALBACSip software will provide Wolters Kluwer with higher levels of security, faster payment processing and improved reporting utilising the new IP-based Bacs platform.

Wolters Kluwer (UK) Ltd needed to migrate from its existing Bacs system to the BacsTEL-IP platform to comply with Voca's next-generation electronic payment delivery channel. Wolters Kluwer had been using Albany's ALBACS product successfully for the last eight years in which time they had developed a strong relationship with Albany based upon the reliability of the product and the high level of support service that Albany provided.

Paresh Samat, Management Accountant at Wolters Kluwer (UK) Ltd, comments, "Our previous experience of Albany Software provided us with the confidence that we needn't look elsewhere when it came to choosing BacsTEL-IP compliant software. Whenever we have needed technical support they have responded quickly and effectively within our required time frame, taking a simple step-by-step approach to resolving queries, typically in just one call."

Samat continues, "We carry out on average 300 transactions a day, collecting payments from our clients and making payments to clients who have won tribunals. Although we went through a due diligence process when selecting BacsTEL-IP software, where money is involved you want to make sure that things run smoothly, and based on Albany's track record we knew that their software would ensure we can provide a seamless service to customers at all times."

The new BacsTEL-IP platform will provide Wolters Kluwer with a number of improved security features all based around the latest smart-card and PKI technology. Moving to a new modern system was essential not only to provide Wolters Kluwer (UK) Ltd with enhanced security for the 300 transactions it carries out per day, but also to provide a robust system that could offer comprehensive back-up facilities and desktop reporting information, as well as improved transaction speeds.

Samat concludes, "The payment process is certainly a business-critical function, where failure to make reliable and automated payments can have a significant effect on the business as well as damaging relations. Since implementing the ALBACSip system all our supplier payments, client payments and Direct Debits have been paid and collected on time, every time. This clearly demonstrates how reliable the ALBACSip product is and why we have come to rely on this software to help manage our business on a day-to-day basis."

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