Employer Services implements Albany Software to send over £1 billion payments annually
Financial bureau goes live with ALBACSbureau cs to manage payroll services, streamlining internal processes and improving disaster recovery strategy
Employer Services, a managed payroll services provider, has gone live with the ALBACSbureau cs payments platform from pioneering developer of electronic payment software solutions, Albany Software. The payments solution enables the bureau to strengthen back-office processes and upgrade its data recovery strategy for the one million Bacs submissions processed annually.
Brentwood-based Employer Services provides bespoke payroll, HR and expenses solutions including fully managed services, hosted services and software as a service (SaaS). The bureau processes payroll on behalf of its clients, totalling over one million Bacs submissions annually with a value in excess of £1 billion.
Having discovered that its previous Bacs software supplier was terminating support of the product line, Employer Services searched for a vendor that would recognise the requirements of a bureau service provider. Virginia Freeman, Service Operations Director at Employer Services, comments, “Some companies in our position were considering migrating to other vendor solutions, but we wanted to invest in a solution that would take us into the next decade, with the opportunity to move to a web-based product when available.”
Freeman continues, “We are entirely confident in Albany Software as a company and the product offering, and the sales representatives are completely knowledgeable in their approach. As a bureau, Employer Services requires a vendor who understands that we are acting on behalf of our clients and processing millions of payroll submissions. We feel that Albany appreciates the intricacies of our business.”
Through comprehensive reporting functions and by streamlining back-office processes with the introduction of automated data pooling and validation, the ALBACSbureau cs solution enables Employer Services to maintain greater control over payment operations. Freeman continues, “Achieving high levels of automation in order to streamline the workflow, without compromising the validation process, is critical for bureaux. Previously, the payments process was largely manual and resource-hungry, so adding automation through ALBACSbureau cs is a key benefit for us and is already contributing to major time savings.”
Freeman adds, “We have also installed a Hardware Security Module (HSM) that works alongside the ALBACSbureau cs, ensuring that payments are approved by the relevant level of authorisation in a timely fashion. With payment information passing through the HSM we can feel more secure with our processes, and confident that we are being thorough on behalf of our clients.”
Commenting on the positive impact of the system on internal processes, Freeman continues, “The time savings achieved are substantial, and the system has prompted us to review and improve all of our processes. In fact, the level of automation achieved has now freed up a member of staff so that their time can be spent contributing to the business and developing our infrastructure further.”
Employer Services has also invested in the Disaster Recovery module from Albany Software, ensuring that data is secure and readily retrievable. Freeman comments, “Through Albany we have upgraded and improved our disaster recovery strategy, helping us protect our client’s data.” Freeman concludes, “The Albany solution will enable Employer Services to stay at the forefront of payment platform solutions. We will be looking to add Faster Payments capabilities later this year, as well as migrating to a web-based solution when it becomes available.”
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