At Bottomline Technologies we pride ourselves on offering unparalleled levels of customer support. From receipt of order through to implementation, training and technical support, our dedicated team is on hand to guide you every step of the way.

Albany Software Support Call

Phone and Email Support

Our dedicated technical support staff are available via phone and email Monday - Friday between 8am and 8pm (excluding Bank Holidays), ensuring the quick resolution of any queries.


Consultancy & Implementation

Our accredited consultancy and implementation experts are on hand to guide you from receipt of order through to implementation and training.

Support and Maintainance

Support & Maintenance

Our expert support and maintenance team is available to ensure any incident you encounter is dealt with quickly and efficiently, with minimal disruption to your business.

Bureau Contingency Service

Bureau Contingency Service

Bottomline has been a Bacs Approved Bureau since 1999 and as such is authorised to submit payment and collection files to Bacs on behalf on our customers.

Disaster Recovery

Disaster Recovery

Disaster Recovery software enables you to continue processing your payments and collections if disaster strikes.



In order to help you use our solutions to their maximum potential, we offer a range of comprehensive training services, including Bacs accredited Direct Debit training.

ALbany Software Direct Debit Support

Knowledge Centre

The Knowledge Centre contains essential information on a variety of payments industry subjects including Bacs and Direct Debits.

Albany Software Operating System

Operating System Compatibility

This table informs you which of our solutions and services are compatible with which Windows operating systems.

Technical Support Hotline

Our expert technical support team is UK based, ensuring rapid and effective resolution of any issues or questions you may have regarding your software.

T +44 (0)870 081 8250
F +44 (0)870 081 8280

The support hotline is available from 08:00 - 17:30 GMT Mon-Thurs and 08:00 - 17:00 Fri (excluding Bank Holidays).

Request a Support Callback

Request a Support Callback