At Albany Software we pride ourselves on offering unparalleled levels of customer support. From receipt of order through to implementation, training and technical support, our dedicated team is on hand to guide you every step of the way.
Our dedicated technical support staff are available via phone and email Monday - Friday between 8am and 8pm (excluding Bank Holidays), ensuring the quick resolution of any queries.
Our accredited consultancy and implementation experts are on hand to guide you from receipt of order through to implementation and training.
Our expert support and maintenance team is available to ensure any incident you encounter is dealt with quickly and efficiently, with minimal disruption to your business.
Albany has been a Bacs Approved Bureau since 1999 and as such is authorised to submit payment and collection files to Bacs on behalf on our customers.
Disaster Recovery software enables you to continue processing your payments and collections if disaster strikes.
In order to help you use our solutions to their maximum potential, we offer a range of comprehensive training services, including Bacs accredited Direct Debit training.
The Albany Software Knowledge Centre contains essential information on a variety of payments industry subjects including Bacs and Direct Debits.
This table informs you which of our solutions and services are compatible with which Windows operating systems.
Our expert technical support team is UK based, ensuring rapid
and effective resolution of any issues or questions you may have
regarding your software.
T +44 (0)1420 547640
F +44 (0)1420 547641
support@albany.co.uk
The support hotline is available from 08:00 - 20:00 GMT Mon-Fri (excluding Bank Holidays).
