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Support

At Albany Software we pride ourselves on offering unparalleled levels of customer support. From receipt of order through to implementation, training and technical support, our dedicated team is on hand to guide you every step of the way.

Keeping your business exempt from major disruption is part of Albany's support service, ensuring you can continue processing your payments and collections should disaster strike. Failure to implement a reliable Disaster Recovery solution or contingency plan could have significant consequences for your business - don't wait until it's too late!

Customer Support

Our dedicated customer support area features the latest product updates, important information, FAQ's and a variety of different downloads for Albany solutions.

• Direct Debit - Best Practice
• Operating System Compatibility for Albany products

 

Support Services

At Albany Software we offer a range of support services to ensure that you get the most out of your software.

Our dedicated technical support staff are available for via phone and email between 8am and 8pm (excluding Bank Holidays), ensuring the quick resolution of any queries you may have regarding your software or online service. Our expert consultants are also on hand to provide services such as consultancy, installation and project management, ensuring even organisations with the most complex requirements receive the optimum configuration for their software.

Consultancy & Implementation

Our accredited consultancy and implementation experts are on hand to guide you from receipt of order through to implementation, training and technical support.

Support & Maintenance

Our expert support and maintenance team is available to ensure any incident you encounter is dealt with quickly and efficiently, with minimal disruption to your business.

Bureau Contingency Service

Albany has been a Bacs Approved Bureau since 1999 and as such is authorised to submit payment and collection files to Bacs on behalf on our customers.

Training

In order to help you use our solutions to their maximum potential, we offer a range of comprehensive training services, including Bacs accredited Direct Debit training.

Disaster Recovery

Disaster Recovery software is available for installation in an independent environment, mirroring your Albany solution and providing a cost-effective method of protecting your business should disaster strike.