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Bureau Contingency Service



Albany has been a Bacs Approved Bureau since 1999 and as such is authorised to submit payment and collection files to Bacs on behalf of our customers.

In order to qualify for the Albany Software Contingency Service you should:

  • Hold a current maintenance contract.


  • Be a direct submitter customer (i.e. not available for commercial bureaux).


  • Contact your bank to nominate Albany Software as your preferred Bureau Contingency Service.


  • Register for the service by completing the relevant documentation - click here to register ».



How do I make a contingency request?

For step-by-step instructions on how to use Albany Software's contingency service, download our easy to follow PDF guide. Download »




Quick Links

Consultancy & Implementation »
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Bureau Contingency Service »
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Technical Support Hotline

Our expert technical support team is UK based, ensuring rapid and effective resolution of any issues or questions you may have regarding your solution.

T +44 (0)1420 547640
F +44 (0)1420 547641
support@albany.co.uk

The support hotline is available from 08:00 - 20:00 GMT Mon-Fri (excluding Bank Holidays).