Support

At Albany Software we pride ourselves on offering unparalleled levels of customer support. From receipt of order through to implementation, training and technical support, our dedicated team is on hand to guide you every step of the way.

Customer Support

Our dedicated customer support area features the latest product updates, important information, FAQ's and a variety of different downloads for Albany solutions.

• Direct Debit - Best Practice »
• Operating System Compatibility for Albany products »
• Important update required for ALBACSip »

Support Services

At Albany Software we offer a range of support services to ensure that you get the most out of your software.

Our dedicated technical support staff are available for via phone and email between 8am and 8pm (excluding Bank Holidays), ensuring the quick resolution of any queries you may have regarding your software or online service. Our expert consultants are also on hand to provide services such as consultancy, installation and project management, ensuring even organisations with the most complex requirements receive the optimum configuration for their software.

Consultancy & Implementation » Our accredited consultancy and implementation experts are on hand to guide you from receipt of order through to implementation, training and technical support.	Support & Maintenance » Our expert support and maintenance team is available to ensure any incident you encounter is dealt with quickly and efficiently, with minimal disruption to your business.
Bureau Contingency Service » Albany has been a Bacs Approved Bureau since 1999 and as such is authorised to submit payment and collection files to Bacs on behalf on our customers.	Training » In order to help you use our solutions to their maximum potential, we offer a range of comprehensive training services, including Bacs accredited Direct Debit training.
Disaster Recovery » Disaster Recovery software is available for installation in an independent environment, mirroring your Albany solution and providing a cost-effective method of protecting your business should disaster strike.

Technical Support Hotline

Our expert technical support team is UK based, ensuring rapid and effective resolution of any issues or questions you may have regarding your solution.

T +44 (0)1420 547640
F +44 (0)1420 547641
support@albany.co.uk

The support hotline is available from 08:00 - 20:00 GMT Mon-Fri (excluding Bank Holidays).

Bacs Payment Software | Faster Payments Software | International Payments | Direct Debit Collections | Bank Account Validation | Document Delivery Software
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Albany Software Ltd are UK leaders in payment software and bacs payment services, our range of services include our faster payments system which offers near real time processing. Contact a member of our team today to find out more about our range of services from Albany ePAY to eCONNECT.