Support and Maintenance
Once installed, all our solutions require little ongoing support. Our dedicated team is on hand to guide you from receipt of order right through to implementation and can offer high level training and technical support. Any incident you encounter will be dealt with quickly and efficiently, with minimal disruption to your business.
Our standard support and maintenance contracts include help desk support from 8am to 8pm and regular software updates. For customers using our payment and account validation solutions, maintenance contracts include monthly updates to the validation database (EISCD) via automated web downloads. Customers still using our 'ALBACS' portfolio are also eligible to register for Albany's Contingency Service for funds transfers (except commercial bureaux).
Optional SLAs*
Many clients take advantage of our enhanced negotiable SLAs (Service Level Agreements), for additional support and peace of mind. These can include features such as diagnostic links, site visits and targeted resolution times, as required.
For further information on our optional SLAs, please contact our sales consultants by calling 01420 547650 or email sales@albany.co.uk
* Available at an additional cost
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