Our dedicated technical support team is on hand to guide
you from receipt of order right through to
implementation. Once installed, our solutions require little
ongoing support and any incident you encounter will be dealt with
quickly and efficiently, with minimal disruption to your
business.
Our standard support and maintenance contracts include help desk
support from 8am to 8pm (Mon-Fri, exc. Bank Holidays) and
regular software updates.
Many clients take advantage of our enhanced negotiable SLAs
(Service Level Agreements), for additional support and peace of
mind. These can include features such as diagnostic links, site
visits and targeted resolution times, as required.
For further information on our optional SLAs, please contact our
sales consultants by calling 01420 547650 or email sales@albany.co.uk.
* Available at an additional cost
Our expert technical support team is UK based, ensuring rapid
and effective resolution of any issues or questions you may have
regarding your software.
T +44 (0)1420 547640
F +44 (0)1420 547641
support@albany.co.uk
The support hotline is available from 08:00 - 20:00 GMT Mon-Fri (excluding Bank Holidays).
Consultancy
and Implementation
Support and
Maintenance
Bureau Contingency
Service
Training
Disaster Recovery
