Support and Maintenance

Support

Our dedicated technical support team is on hand to guide you from receipt of order right through to implementation. Once installed, our solutions require little ongoing support and any incident you encounter will be dealt with quickly and efficiently, with minimal disruption to your business.

Our standard support and maintenance contracts include help desk support - from 8am to 5.30pm (Mon-Thurs) and 8am to 5pm (Fri), excluding Bank Holidays) - and regular software updates.

Email us »  |  Request a Callback »  |  Technical Support Hotline: 0870 081 8250

 

Optional SLAs*

Many clients take advantage of our enhanced negotiable SLAs (Service Level Agreements), for additional support and peace of mind. These can include features such as diagnostic links, site visits and targeted resolution times, as required.

For further information on our optional SLAs, please contact our sales consultants by calling 01420 547650 or email sales@albany.co.uk.

* Available at an additional cost

 

Technical Support Hotline

Our expert technical support team is UK based, ensuring rapid and effective resolution of any issues or questions you may have regarding your software.

T +44 (0)870 081 8250
F +44 (0)870 081 8280
albany-support@bottomline.com

The support hotline is available from 08:00 - 17:30 GMT Mon-Thurs and 08:00 - 17:00 Fri (excluding Bank Holidays).

Related Support Links

Consultancy and Implementation
Support and Maintenance
Bureau Contingency Service
Training
Disaster Recovery