Once installed, all our solutions require little ongoing
support. Our dedicated team is on hand to guide you from receipt of
order right through to implementation and can offer high level
training and technical support. Any incident you encounter will be
dealt with quickly and efficiently, with minimal disruption to your
business.
Our standard support and maintenance contracts include help desk
support from 8am to 8pm and regular software updates. For customers
using our payment and account validation solutions, maintenance
contracts include monthly updates to the validation database
(EISCD) via automated web downloads. Customers still using our
'ALBACS' portfolio are also eligible to register for Albany's
Contingency Service for funds transfers (except commercial
bureaux).
Many clients take advantage of our enhanced negotiable SLAs
(Service Level Agreements), for additional support and peace of
mind. These can include features such as diagnostic links, site
visits and targeted resolution times, as required.
For further information on our optional SLAs, please contact our
sales consultants by calling 01420 547650 or email sales@albany.co.uk
* Available at an additional cost
Our expert technical support team is UK based, ensuring rapid
and effective resolution of any issues or questions you may have
regarding your software.
T +44 (0)1420 547640
F +44 (0)1420 547641
support@albany.co.uk
The support hotline is available from 08:00 - 20:00 GMT Mon-Fri (excluding Bank Holidays).
Consultancy
and Implementation
Support and
Maintenance
Bureau Contingency
Service
Training
Disaster Recovery
